1. VIVEKANANDA.D
E-mail: vivekananda.d@smude.edu.in Contact: +91 99026 06727/ +91 80 23240962
To successfully administer and manage the activities of a progressive and vibrant organization
to maximize productivity and establish distinct market leadership. Seeking to deliver in a
Senior Management position in the area of Business Process Analysis, Systems
Management, Education Management, Liaison, Operations, Business
Development/Sales in IT/ITES Domain
CAREER ABRIDGEMENT
Seasoned professional with over 2 decades of experience in Operations, Business strategy
planning, Sales and Marketing, Key account management, Liaison etc.
Present Assignment –Product Head, with MANIPAL ACADEMY OF HEALTH & EDUCATION
PVT LTD., Bangalore. Since August 2010
Motivated by internal standards of excellence to overachieve expectations and exceed all set goals.
Extensive experience in building relationships with upper level decision makers and securing
profitable business.
Proven skills in, augmenting revenues, streamlining workflow and creating a team environment for
achieving organizational vision and strategic direction.
Displayed competency in managing a wide array of functions viz sales and marketing, business
development and team management.
Well organized and detail focused; excellent communication and leadership skills.
PROFICIENCY FORTE
A. Strategic Planning: Devising short and long term goals/ strategies in line with
organizational objectives. Involved in formulation of budgets and ensuring adherence to
planned expenses.
B. Project Management: Planning and scheduling activities to ensure completion of the
project within the time and budgetary parameters and for optimizing resource utilization.
Liaising with vendors for procuring necessary project material ascertaining adherence to
quality.
C. Operations: Supervising complete operations with involvement in launching new
products. Coordinating with departments ensuring smooth operations. Handling techno-
commercial operations of negotiating with clients for securing profitable business.
D. Business Development/ Key Account: Identifying key /institutional accounts and
secure profitable business. Relationship building with decision makers and key buyers in
pre-sales negotiation stages. Interacting with clients, liaising with destination agents &
coordinating with concerned departments for problem resolution ensuring optimum client
satisfaction. Effective Management of Customer Relation Operations and ensuring
maximum Customer Satisfaction by providing timely clarification of queries.
E. Sales & Marketing: Strategizing the long term as well as short-term business directions
of the region to ensure maximum profitability. Forecasting monthly/annual sales targets
and executing them in a given time frame thereby enhancing existing clientele. Liaising
with PR & ad agencies for maximum brand visibility and capturing maximum market
shares.
F. Team Management: Leading, training and motivating teams ensuring meeting of targets
and their overall career development. Imparting training to team members and assisting
them in meeting the assigned the targets.

2. EMPLOYMENT SCAN
Since August 2010 with MANIPAL ACADEMY OF HEALTH & EDUCATION PVT LTD.,
Bangalore as PRODUCT MANAGER[SOUTH INDIA]-CAMPUS LIVE & SCHOOL ONLINE
1 Revenue generation by sale through Channel Partners
2 Institutional Sale-Universities & its affiliated Colleges[Life
Science/Engg/General]
3 Leading the Team of Sales Managers/FLSP’s to achieve the target, credit
control, collections and appointment of Channel Partners
4 Conducting Seminars for Principals/Head of Institutions in Co-ordination with
NAAC, NABET, Universities
Since December 2005 with ‘MANIPAL K12 PVT LTD’, [Erstwhile EDURITE
TECHNOLOGIES] A Manipal Education & Medical Group, Bangalore as Vertical Head –
Higher Education Content & Govt Liaison
5 Acquisition of Schools & Establishing MANIPAL BRAND SCHOOLS
6 Formulating strategies and business plans for expanding business
7 Appointed JV Partners across South India in various cities ‘EDURITE TUTORIALS’
8 Catering the Higher Education E-content [Engg, Management & Life Sciences] to
Universities and its affiliated colleges & also Curriculum of ICSE, CBSE & State
9 Coordinate with Technical and implementation team for rollout of networks;
Finance and accounts for release of monthly payouts to Associates.
10 Interacting with Clients for Turn Key Solutions.
11 Supervision of Area Managers, Channel Partners and with channel management
activities, commission payouts, performance management and service delivery
from Channel partners.
Since July 1997 with Creative Telecom Ltd., Noida as Senior Manager[South] – Mktg &
Operations Management based at Bangalore
12 Heading complete operations involving sales, business development, budgeting,
collections, channel development etc with a team of 100 members
13 Successfully launched IVRS, VOIP, GPBX & Broadband through Centrex and other
value add services in Southern States.
14 Actively involved in the promotion of broadband Internet service among GPBX
operators with USPs and beneficial schemes, Especially with sify’s Broadband
15 Profitably holding techno-commercial negotiations with Corporate clients for
securing business
16 Appointed 110 Access Distributors & Access Associates across Southern India in
various cities like Pune, Hyderabad, Vizag, Chennai, Cochin, Coimbatore.
17 Supervision of TM’s, Channel Partners and Outsourced employee performance along
with channel management activities, commission payouts, performance management and
service delivery from Channel partners
18 Responsible for overall supervision of manpower, channels and implementation of
PMS, PIP and HO initiatives.
19 Budgets, Cost Control, Market Development, Sales Promotions, Billing and
Collection.
20 Coordinate with Network planning and implementation team for roll-out of
networks; Finance and accounts for release of monthly payouts to Access distributors and
associates; follow-up with distributors for installation of Data & Voice Switches
Feb’ 1991with National Telecom of India Ltd., Tardeo, Mumbai as Territory
Manager[Mktg] – South Operations and Projects BASED in Bangalore as South HQ
21 Led complete branch operations for Supply, Commissioning & Testing of VOICE &
DATA PRODUCTS with 54 employees with revenue of 200 Lacs and above 96% collection.
22 Instrumental in the reduction of outstanding to below 4% level through monitoring
and control.
23 Merit of having Bangalore branch as the highest rated territories of the company.
24 Effectively managed the installation and commissioning of VOICE & DATA Switches
(fiber-optic and co-axial cables) for Hospitality [3 Star & 5 Star], Public & Private Sectors.
25 Profitably appointed 25 Franchisees in Major Cities with penetration of VOIP
Concept for the First Time
26 Formulated strategies and business plans for expanding business and launching
DIAL UP Internet and allied services through the Switch, to emerge as the dominating
player in the industry.

3. 27 Managed large consortium of GPBX operators in Bangalore, Hyderabad, Chennai,
Cochin and Pune.
28 Man management and cross-functional coordination like Sales, technical support
and customer care.
Jan’ 1989 with – AARGEE INDUSTRIES PVT LTD., Hosur, Manufacturers of Power Products of 100
to 200KVA Online UPS, Inverters as Territory Manager, Bangalore
29 Accountable for the sales and business development of UPS Systems& Power
Electronics Products
30 Managed Vendor Development, Quality Assurance and coordination with R&D for
development of new products.
31 Handled various 3&5 Star Hotels like Taj Group of Hotels, Welcome Group, Tata
Steel, Indian Railways, BHEL, BEL, BEML, Etc
Feb’ 1987-Management Trainee-AEG-Siemens, Bangalore
ACADEMIC CREDENTIALS
Bachelor of Engineering [Instrumentation] R.V.College of Engineering, Bangalore
1982-87
MBA-Information Science Sikkim Manipal University
PERSONAL DETAILS
Address : 21, 14th Cross, Ullal Main Road, Gnanabharathi, Bangalore-560056
Date of Birth : 06-03-1965.
Last Education : M.B.A [Information Science]
Current Location : BANGALORE
Total Exp : 21+Years
Contact No : Land Phone: +91 80 23240962 and Hand Phone: 0 9902606727
E - Mail ID : vivekananda.d@smude.edu.in / creativetelecom@gmail.com
Reference : 1. Dr.Arvind Gambheer, M.E. Phd[IISc], Director[Academics],
Manipal K12 Pvt Ltd., [Erstwhile EDURITE TECHNOLOGIES]
e-mail: gambheer@edurite.com, Hand Phone: +91 96206 19189
2. Mr.P.S.Ravindranath, Ex-Director[R&D], Yahoo India Pvt Ltd.,
e-mail: palahalli@yahoo.com & President, PMP, B’Lore Chapter
Land Phone: +91 80 26639085 Hand Phone: +91-984-595-8954
3. Dr.P.V.Konnur, IT Center Head, Bangalore University,
Land Ph +91 80 22961131 Hand Ph: 09449679737
1. Executive Committee Member of Federation of Karnataka Chamber of Commerce
[FKCCI] A] IT, BT & Food Technology B] Rural infrastructure Committee
2. Member, Bangalore Chamber of Commerce [BCIC]
3. Member, IEEE, IISc-Bangalore Chapter
4. Fellow-Institute of Engineers
5. Member & Volunteer PMP[Project Management Professionals], Bangalore Chapter
6. Member, Karnataka Knowledge Commission, Govt Of Karnataka
Under the Aegis of National Knowledge Commission